For our Retail Customers: Our return and refund policy is simple. We have a 100% satisfaction guaranteed, no questions asked. If you’re not satisfied for any reasons, then we’ll issue a refund or ship you a new one – whatever works best for you. We may request that you ship back a product, and if that’s the case, we’ll send you a shipping label to pay for your return shipping. While you’re not obligated, you’ll have the opportunity to tell us why you’re not satisfied. Your feedback helps us improve our products and resolve issues. Nice and Simple – the way we like it. We hope you enjoy our naturally flavored nuts.